Customers' FAQ

1.What size should I order if I am in between sizes ?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8 ½ you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.

2.What is the boots' payment policy ?
There are currently two ways to pay. Most customers are used to accept online payment with credit card. If customers do not have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer. Online payment with credit card. This is the most frequent payment method. It is fast and efficient.

3.How long will it take to process my order ?
We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 30 days.

4.What do you have to provide after-sales service it?
We will serve you all the time. If you have any problems in the quality of advice we can.

5.what material does the bottom make of this boot?do they stiff when I wear?
We have adopted a good indica made of flexible,It will not let you have any stiff feelings.

6.I think about that do it have any Breathable linings?it looks tight.
Grade-A sheepskin breathes naturally, wicking away moisture, and allowing air to circulate freely.so,you don't worry about it.

7.I want to known that whether it will fade?
Because Durable double stitched construction ,so,even through you may be wash it many times,the color must be very well.

8.When will my order ship?
It normally takes 2 to 4 business days to process and 12 hours or 24 hours to supply the tracking number. The shipping time usually takes 7 to 14 working days to arrive, but will be highly depended on the courier company and customs work/duties.

9.How long will my return take?
Please allow up to 15 business days from the date we receive them for your return to be processed.
Please keep in mind all return requests (exchange/refund) will be processed as received. We cannot make any changes to the return or action requested upon receipt.

10.What exactly can I do with My Account?
You can use My Account to:

- view all your order history in the Tblsky.com e-commerce system;

- view details of each order, including the delivery status;

- renew licenses of your purchased software when it expires;

- view the details of the purchased product;

- find support coordinates such as phones and email addresses from Timberlandsinfo.coms;

- edit your personal data for future use